Resources

Sometimes the hardest part of getting assistance is knowing where to go for help. We offer a comprehensive list of resources so you can contact the agencies best suited to address your needs.

This is a thorough list of services and agencies that can help address many consumer-related concerns, and we have divided it into helpful categories to simplify your search. If you are unable to find a service that meets your needs, please contact us for more information.

Financial Protection


ConcernDescriptionResources
Tax PreparationLearn about free tax preparation assistance,  as well as how to avoid the unnecessary expense of paid preparers, keep more of your tax refunds, and choose your tax preparer wisely.Preparing for Tax Season
Military Consumer ProtectionA set of infographics offering useful tips about how to protect yourself in the marketplace.Military Consumer Protection Tips
Military Consumer ProtectionA guide containing pertinent information regarding key consumer issues as well as state and federal legal protections for military personnel in the marketplace.Georgia Military Consumer Protection Guide
Debt CounselingAre you struggling to make ends meet? Certified credit counselors can help you create an action plan to get back on track and put your debt and stress behind you.ClearPoint Credit Counseling Solutions
ID TheftDo you need help with an identity theft case? ITRC expert advisors are trained to provide you with one-on-one assistance for all types of identity theft.ID Theft Center
FinanceThe Attorney General for Georgia serves as the attorney and legal advisor for all state agencies, departments, authorities and the Governor.Attorney General
Abusive Consumer PracticesDid you know that your stories and complaints help inform the work we do to create a fairer marketplace? An informed consumer is the first line of defense against abusive practices.Consumer Financial Protection Bureau
ForeclosureGet free mortgage payment assistance. HomeSafe Georgia is a federally funded, state operated mortgage assistance program that helps homeowners avoid foreclosure.HomeSafe Georgia
ForeclosureNeed help with your mortgage? HOPE NOW has helped 7.1 million homeowners receive loan modifications from our mortgage-servicing members.HOPE NOW

Energy & Utilities Issues


ConcernDescriptionResources
EnergyThe PSC works to ensure consumers receive safe, reliable and reasonably priced telecommunications, electric and natural gas services from financially viable and technically competent companies.Georgia Public Service Commission
EnergyWe help people change lives! GCAA is a strong, united network of effective community action agencies guided by excellence and integrity in the promotion of social and economic justice in Georgia.Georgia Community Action Association
EnergyMaximize your energy dollar. Whether you are building a new home, making improvements to an older home, or just looking for ways to save, Georgia Power is here to help.Save Money and Energy (Georgia Power EarthCents)

Healthcare


ConcernDescriptionResources
Medical BillsA resource from Georgia Watch on managing medical bills and medical debt.Georgia Consumer Guide for Medical Bills and Debt
Healthcare AccessThe Indigent Care Trust Fund (ICTF) is a state-sponsored program that subsidizes care for low-income individuals at participating hospitals.Indigent Care Trust Fund
Medical BillsA resource for finding assistance with medical bills and medical debtMedical Bills: Find Help
Medical BillsA one-page resource from Georgia Watch on handling medical bills and avoiding surprise billsMedical Bills: Know Your Rights!
Free ClinicsFind a free or charitable health clinic near you with this searchable map from the National Association of Free & Charitable Clinics.Free and Charitable Clinics
ACA & Taxes (Spanish)¿Qué es la multa? ¿Cuánto costaría la multa? ¿Qué sucede si no solicité mi carta de exención en Internet por medio de la página healthcare.gov? ¿Todavía puedo solicitar una exención?Asistencia Médica Asequible: Multas y Exenciones
Benefits ScreeningContact our community partner, Seedco, to get screened for benefits including: LIHEAP, food stamps, PeachCare for Kids, Medicaid, WIC, TANF, sliding scale dental, Life Line Phones and more! 470-428-2087 ext. 204Seedco Earned Benefits Program
Patient SafetyFind out your hospital's safety score.Hospital Safety Score
Healthcare AccessFind your county health department where you can get immunizations, prenatal care, pediatric services, cancer screenings, etc.Public Health Departments
Health InsuranceContact the Insurance Commissioner's Office to file a complaint regarding any kind of insurance policy in Georgia.Georgia Department of Insurance
Healthcare AccessSearch Georgia's Community Health Centers, an important resource for the uninsured.Georgia Association for Primary Health Care
Hospital AccountabilityFinancial assistance is a crucial component of the safety net system, as it provides a bridge to care for those who might otherwise not receive it.Health Voices: Financial Assistance at Hospitals
Healthcare AccessNeed answers about access to healthcare coverage? HealthCare.gov is your best online resource for subsidized health insurance sold in the Affordable Care Act Marketplace.  Also, feel free to contact a Georgia Watch navigator for answers.HealthCare.Gov
MedicareNeed assistance with Medicare? Visit the official U.S. Government site for Medicare, providing health insurance for disabled individuals or those 65 and older.Medicare.gov
Healthcare for KidsLearn more about PeachCare for Kids®, a comprehensive healthcare program for uninsured children living in Georgia.PeachCare for Kids
MedicaidMedicaid provides a health insurance option for limited groups of low-income Georgians: children, parents, pregnant women, women with breast or cervical cancer and people who are aging, blind and/or disabled.Georgia’s Medicaid Program
Healthcare CostsThe Patient Advocate Foundation provides services related to medical debt negotiation and co-pay assistance.Patient Advocate Foundation
Patient SafetyThe GCMB licenses physicians, physician assistants and other provider types.  Complaints against physicians and other providers should be filed with the GCMB.Georgia Composite Medical Board
Find HospitalsThis resource provided by the Georgia Department of Community Health allows you to find hospitals, personal care homes, nursing home and ambulatory surgical centers near you.GAMap2Care
Healthcare AccessCharitable care clinics offer free or reduced-cost healthcare services to those who qualify.  Find one in your area.Georgia Charitable Care Network

General Consumer Issues


ConcernDescriptionResources
General ConcernsClark Howard's Consumer Action Center is a FREE call-in help line available M-F 10am to 7pm. They empower consumers with advice, education and problem resolution.Clark Howard's Consumer Action Center
Labor IssuesThe Georgia DOL works with public and private partners to build a workforce system that contributes to Georgia's economic prosperity.Georgia Department of Labor
Government EthicsWe deserve open, honest, accountable government. Common Cause works to deliver on that promise.Common Cause
SecuritiesThe Securities Division of the Secretary of State’s Office is charged with the implementation and enforcement of the Georgia Uniform Securities Act of 2008.Secretary of State ¬– Securities Division
Landlord-Tenant LawsDo you want to get a better understanding of the requirements and obligations of landlord and tenant relationships? This handbook is a handy reference guide with answers to the most common questions.DCA Landlord Tenant Handbook
Business ComplaintsDid you have a bad experience with a business in Georgia? BBB assists with complaints, and also helps people find and recommend businesses, brands, and charities they can trust.Better Business Bureau
Complaints Against Licensed ProfessionalsThe Professional Licensing Boards Division serves as administrative support for 40 licensing boards in Georgia.Professional Licensing Board
TelemarketingAre you ready to hang up on annoying calls forever? The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home.Do Not Call List
Consumer Market ProtectionYour A-Z consumer resource guide. The office works to protect consumers and businesses from unlawful, deceptive and unfair practices in the marketplace.Governor’s Office of Consumer Protection
FraudAre you a victim of fraud? As the nation’s consumer protection agency, the FTC takes complaints about businesses that don’t make good on their promises or cheat people out of money.FTC – Bureau of Consumer Protection

Senior Citizen Issues


ConcernDescriptionResources
Senior ScamsTips for avoiding and reporting incidents of identity theft and scams, specifically for older adults.Avoiding Senior Scams & ID Theft
Aging ResourcesInformation about services and programs for older adults in metro AtlantaAgeWise Connection
Aging ResourcesLive operators can help consumers access information 24/7 regarding Medicare, housing, recreation, transportation, nursing homes, in-home care, and reporting neglect or abuse: 404-463-3333Aging & Disability Resource Connection
Long-term CareIs your loved one receiving less-than optimal care? These services seek to improve the quality of life for residents of long-term care facilities.Complaints with Nursing Homes and Long-term Care Services
Elder AbuseAre you or is someone you know in need of adult protective services? Every day, older adults and adults with disabilities are suffering from abuse, neglect, and exploitation; often by people they trust the most.DHS Adult Protective Services